Email personalization | MailKitchen Email Marketing

Email personalization is an email marketing technique that consists in inserting tags (also called custom fields or merged tags) in the content of the message you send to your subscribers. The tag allows you to automatically insert a custom text (the name of your subscriber for example) for each recipient of your email campaign.

According to numerous studies on the subject, personalized emails have a deliverability and open rate above average  – and according to some studies, the rate of opened emails can increase up to 29% by inserting the name of the recipient in the subject of the email (read the marketing study by Marketing Sherpa).

Beyond the possibility of simply inserting the name of your recipient in the subject line or the content of your message, custom fields can have various practical applications in email marketing. For example you can customize a URL link in the content of your message and therefore send a generic promotional offer to your entire database, but personalize the URL link of the landing page to which you want to redirect the recipients (to a specific category of your website, based on the purchasing history or the visits of each user).

How to customize your email campaigns

1) Create the custom fields you want to use

First, you must create one or more custom fields in your MailKitchen account:

1) click on Subscribers Database -> All my contacts

2) Then click on Your Custom Fields

3) Create the custom fields that you want to import (first name, last name, URL, etc.)

Create a Custom field | MailKitchen Email Marketing

2) Import your email database containing the custom fields

To import the email addresses and the related information you must import a file using the CSV format (semicolon separator), the different information must be separated by columns in the original file (email, fisrt name, last name, etc.).

1) To import your lists, go to Subscribers Database -> All My Contacts-> Your Mailing List -> MANAGE -> Import (Or check out our FAQ article for Importing emails via a CSV file)

2) Once you have selected the file for import, you will have to match the custom fields. You will therefore need to define the right fields for each column in your file:

Upload subscriber - MailKitchen - Mozilla Firefox

3) Once that the file has been processed you will be able to use the custom fields in your email campaigns

3) How to insert custom fields in your email campaign

You can insert the tag of a custom field either in the subject line of your email campaign, or in the content of your message.

1) Insert a merged tag in the email subject line

To insert the tag into the email subject line, you need to create a campaign and on the first step (SETTINGS), click on the Optional: Addi a custom field to the subject line

You only need to place the cursor where you want to insert the text of your field and to click on the button +Option: add a personalised field in the subject.

Insert a custom field in the subject line | MailKitchen Email Marketing

Alternatively, you can use the keyboard to insert the tag of your field using the double brace:

  • {{fieldname}}

2) Insert a merged tag into the content of the message

To insert custom merged tag into the content of your email, you must first create a text box.  In the text editor you can click on the button Insert a custom field .

Insert a custom field in the content of the email | MailKitchen Email Marketing

Otherwise, as for the subject line, you can use the keyboard to insert the tag of your field by placing it between double braces:


Custom field in personalized email | MailKitchen Email Marketing

How to test your personalized email campaign

In some cases, you won’t be able to check your email by sending a simple TEST EMAIL. In fact, when you send a TEST EMAIL the software will randomly choose one of the email addresses from your email database (from one of yours mailing lists). If the email address randomly chosen by the software does not contain the custom fields you wish to test (if you only imported the email address without other related information), the tag inserted in the content of your email will display an empty field.

To test your personalized email, you must create a test mailing list, import 2-3 test email IDs (you need to import a file containing the email addresses and the fields you want to test) and send a real email campaign.

If, on the contrary, all your contacts in your email database have associated custom fields, you can test your personalized email by sending a simple TEST EMAIL. Once received, the tags in the email will be replaced with the text (name, first name or other) associated to the email address of the recipient (the one displayed at the bottom of your Email “This email was sent to…”) .